Privacy Policy

1. Who we are

New AI Stack (“we,” “us,” or “our”) operates https://newaistack.com and provides AI-powered SaaS products including agents, RAG applications, automation tools, and intelligent web and mobile software.

This Privacy Policy describes how we handle personal information when you visit our website, create an account, subscribe to our services, or contact us.

2. Information we collect

Information you provide

• Account details: name, email address, company name, and password (stored in hashed form)
• Billing information: subscription plan and billing country. Payment card details are collected and processed by our payment partners — we do not store full card numbers on our servers
• Support and communications: messages you send us, feedback, and refund or support requests
• Product content: prompts, files, configuration data, and other inputs you submit when using our AI features

Information collected automatically

• Usage data: features used, session activity, error logs, and performance metrics
• Device and browser data: IP address, browser type, operating system, and general location (city/country level)
• Cookies and similar technologies: see Section 5 below

3. How we use your information

We use personal information to:

• Provide, operate, and maintain our services
• Create and manage your account and subscriptions
• Process payments and send billing-related communications
• Authenticate users and prevent fraud or abuse
• Improve product performance, reliability, and user experience
• Respond to support requests and customer inquiries
• Send important service updates, security notices, and policy changes
• Analyze aggregated usage trends to guide product development
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We do not use your private product data to train public AI models unless we clearly ask for your consent or provide a specific opt-in setting.

4. Legal bases for processing

Depending on your location, we process personal information based on one or more of the following: performance of a contract (providing the service you subscribed to), legitimate interests (security, analytics, product improvement), compliance with legal obligations, and your consent where required.

5. Cookies and analytics

We use cookies and similar technologies to:

• Keep you signed in and maintain session security
• Remember preferences and settings
• Understand how visitors use our website and products
• Measure marketing performance and onboarding flows

You can control cookies through your browser settings. Disabling certain cookies may affect how some features work. Where required, we will request consent before placing non-essential cookies.

We may use analytics providers (such as privacy-focused or mainstream analytics tools) to collect aggregated usage statistics. These tools help us understand traffic patterns and improve the product experience.

6. Third-party services

We work with trusted service providers who process data on our behalf, including:

• Payment processors (e.g., Paddle, Stripe, Lemon Squeezy) for subscription billing and tax handling
• Cloud hosting providers for application infrastructure and data storage
• Email and communication tools for transactional messages and support
• Analytics and monitoring services for performance and error tracking
• AI infrastructure providers where needed to deliver model-powered features you request

These providers only receive the information necessary to perform their services and are required to protect it under contractual obligations. Their own privacy policies govern how they handle data within their platforms.

7. Data retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account or request deletion, we will remove or anonymize your personal data within a reasonable timeframe, except where retention is required for legal, security, or billing purposes.

8. Data security

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, secure authentication, and regular monitoring of our systems.

No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

9. International data transfers

New AI Stack operates globally. Your information may be processed in countries other than where you live. When we transfer data internationally, we use appropriate safeguards such as standard contractual protections or equivalent measures where required.

10. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, email us at newaistack@gmail.com. We may need to verify your identity before fulfilling a request. We aim to respond within 30 days.

You can update account details from your dashboard where available, or contact us for assistance.

11. Children's privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For significant changes, we may also notify you by email or through the product.

13. Contact us

For privacy-related questions or requests:
New AI Stack
Website: https://newaistack.com
Email: newaistack@gmail.com